The guarantees and the procedure for returns provided by the legislation of the Republic of Estonia apply to the goods purchased from the online store. 

  • • The customer must inform us of their intention to return the product within 14 days of receiving the product by completing the return form below.

  • • Goods can also be returned in our stores in Narva and Tallinn.

  • Returned item must be unused, undamaged and in original packaging.

  • • In case of return of the goods, the shipping costs are paid by the customer (max. price 10€ (ten euros), VÕS §194 lg 4)), except when the reason for the return is a non-conforming or defective product.

  • • Samples, cosmetics, deodorants, care products and perfumes in open packaging are not eligible for return. Also non-refundable are those products, the use (or not use) of which cannot be determined by expiration dates. (e.g. Mascara or body lotion, which have a relatively short shelf life and directly depends on the day the package is opened.

  • • The customer is responsible for the safety of the returned goods.

  • • If you have any complaints, please contact us by e-mail: In the letter, we recommend that you describe in as much detail as possible the reason for your claim, and do not forget to include your contact details. We will contact you within 3 business days.